78ph FAQ – Get Your Questions Answered

78ph is strictly for players aged 21 years and above. Age is verified during the KYC process using your government-issued Philippine ID. Accounts belonging to players under 21 are suspended immediately upon discovery.

Accepted documents include a Philippine passport, driver's licence, SSS ID, PhilHealth card, UMID, Voter's ID, or any primary government-issued ID that clearly shows your full name and date of birth. Photos must be clear, legible, and unobstructed.

No. Each person may only hold one active 78ph account. Creating duplicate accounts is a violation of the Terms and Conditions and will result in suspension of all accounts involved. If you've lost access to your account, contact support at [email protected] rather than creating a new one.

Contact the 78ph support team at [email protected] to request a change to your registered contact details. Identity verification is required before any contact information is updated to protect your account from unauthorised changes.

78ph accepts deposits through Philippine banking channels including InstaPay, PESONet, online banking, bank transfers, and local e-wallets where available. All transactions are in Philippine Peso (PHP). The full list of available channels is displayed in your account cashier after login. Credit cards and cryptocurrency are not accepted as deposit methods.

Most deposits are credited to your 78ph account quickly once the transaction is confirmed by the payment channel. Processing times can vary depending on the method used and your bank or e-wallet provider. If your deposit does not appear within the expected timeframe, contact support at [email protected] with your transaction reference number.

Minimum deposit amounts may vary by payment channel. The current minimums for each available method are displayed in the cashier section of your account. For the most accurate and up-to-date figures, log in and check the Deposit page directly.

Yes. You can request a daily, weekly, or monthly deposit limit by contacting support at [email protected]. Limits can be lowered immediately upon request. Requests to increase an existing limit take a cooling-off period to take effect. Setting a deposit limit is one of the most straightforward ways to manage your gaming budget.

Log in to your account and go to the cashier section. Select the withdrawal option, enter the amount, and choose your preferred Philippine bank account or verified payment channel. KYC verification must be completed before withdrawals can be processed. Visit the Withdrawal page for a full guide.

Withdrawal processing times depend on the channel selected and your bank's own processing schedule. Once 78ph processes the withdrawal request on its end, the timeline for funds to arrive is subject to your bank or payment provider. If you experience any delays beyond the expected timeframe, contact support with your withdrawal reference details.

Common reasons for a rejected withdrawal include incomplete KYC verification, account details that don't match what was submitted during registration, a pending deposit that hasn't cleared, or an active bonus wagering requirement. If your withdrawal was rejected and you're unsure why, contact support at [email protected] for specific details about your account.

78ph offers sports betting, live casino (baccarat, roulette, blackjack, and more with live dealers), eBingo, a wide slots library, and online poker — all accessible from a single account. Browse the full Game Lobby to see what's available right now.

78ph covers the sports most popular with Filipino players — Basketball (PBA and NBA), Volleyball, Boxing, Esports, and Football — alongside major international events across multiple sports. Pre-game and in-play markets are available on selected events. Visit the Betting page for more details.

78ph eBingo runs on a scheduled basis throughout the day. Log in, purchase your bingo cards for the next draw, and watch the numbers come up in real time. It follows the same format familiar to Filipino players, now available online. Check the Bingo page for draw schedules and how to get started.

No. All games and sports bets on 78ph carry inherent risk. There are no guaranteed wins, no sure outcomes, and no strategies that eliminate loss. Anyone claiming otherwise is not being honest with you. 78ph encourages all players to treat gaming as entertainment and to only wager amounts they can genuinely afford to lose.

Contact 78ph support at [email protected]. The team will verify your identity using your registered account details and mobile number, then guide you through resetting your credentials. For security, password resets always require identity confirmation.

OTPs are sent via SMS to your registered Philippine mobile number. Check that your phone has signal and that the number registered to your account is still active. Some network providers have brief delays — wait a moment before requesting another code. If the issue continues, contact support.

After logging in once with your password via the 78ph App, go to account settings and look for the biometric login option — fingerprint or Face ID depending on your device. Enable it and follow the prompts. Once set up, you can access your account with a single biometric scan in place of your password.

Contact 78ph support immediately at [email protected] if you see any transactions or login activity you don't recognise. Our team can investigate, suspend access if necessary, and help you secure your account. 78ph will never ask for your password or OTP through email, SMS, or any third-party chat — if you receive such a message, it is not from us.

78ph provides deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods ranging from 24 hours to 30 days, and self-exclusion for longer breaks including permanent account suspension on request. Full details are on the Responsible Gaming page.

Contact 78ph support at [email protected] and specify the duration you want — from several months to permanently. Self-exclusion requests are processed promptly. During the exclusion period, your account cannot be used for deposits or gaming. Any verified balance is held securely until the period ends or the account is permanently closed.

If gaming is causing stress, financial difficulty, or affecting your personal life, please reach out to 78ph support to request a cooling-off period or self-exclusion. For more serious concerns, we encourage you to seek support from a qualified mental health professional in the Philippines. Gaming on 78ph is designed to be entertainment, not a financial necessity.

Yes. The 78ph App is available for both Android and iOS devices. Visit the App page or the Download page for instructions on how to get the app on your device. The app gives you access to the full platform including sports betting, live casino, eBingo, slots, and your account cashier.

No — your 78ph account is the same whether you access it through the website or the app. Your balance, transaction history, active limits, and settings are all synced across both. You can switch between app and browser freely without any loss of data.

Try closing and reopening the app, checking your internet connection, or restarting your device. If the problem continues, check that your app is updated to the latest version. For persistent issues, contact support at [email protected] with a description of the problem, your device model, and the operating system version so the team can assist you more quickly.